Welcome to Pimpea! This Refund Policy outlines your rights for refunds on purchases made through Pimpea, operated by [Your Company Name, e.g., Pimpea Inc.]. All transactions are final, but we offer limited refund options.
1. Eligibility for Refunds
Within 7 Days: Request a refund within 7 days of purchase for subscriptions ($5-$10/month) or paid content ($1-$5) if unsatisfied, provided no significant use (e.g., <50% video views).
Technical Issues: Refunds granted if Pimpea fails to deliver (e.g., inaccessible for 24+ hours) within 30 days, reported to [support@pimpea.com (mailto:support@pimpea.com)].
Fraud: Full refund if payment is unauthorized; contact us immediately.
2. Non-Refundable Items
No refunds after 7 days or if content is used extensively (e.g., >50% consumption).
Marketplace purchases (merch, services) follow seller policies, not Pimpea’s.
Free features or trials are non-refundable.
3. Refund Process
Request: Email [support@pimpea.com (mailto:support@pimpea.com)] with order number, reason, and date.
Review: We assess within 5-7 business days.
Approval: Refunds processed to original payment method within 10 days, minus fees (e.g., 5% processing).
Denial: Notified if ineligible; no further appeals.
4. Limitations
Refunds limited to purchase amount, max $100 per claim.
Not liable for bank delays or currency conversion losses.
No cash refunds; credit to account if payment method expires.
5. Governing Law
Governed by Puerto Rico and U.S. federal law. Disputes resolved in San Juan, PR courts.
6. Contact
Questions? Email [support@pimpea.com (mailto:support@pimpea.com)] or visit [pimpea.com/contact].
Acknowledgment By using Pimpea, you agree to this Refund Policy. ¡Thanks for pimping with us!
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